CWA Local 3640
    AMERICAN AIRLINES PASSENGER SERVICE EMPLOYEES 



      INT Reservations



 1409-C Plaza West Rd
Winston Salem, NC  27103

  336-760-6608


0.5 Point

1.0 Point


1.5 Points


2.0 Points


2.0 Points

2.5 Points


Review for
Termination
EFFECTIVE DATE AUGUST 13, 2018 FOR RESERVATIONS

Point Assessment

The chart below identifies types of attendance occurrences and the number of points issued for each. The chart is not intended to be all-inclusive and cannot address all possible situations. Points issued may vary depending on individual circumstances. O

                                                                                                                             Points Per 
                 Occurrence                                                                                         Occurrence                                                                                                                                            

 Late – with notification prior to start of shift (*See below for definition)

 Absence with notification prior to start of shift – example your shift is 0800 you must 
 notify by 0759 

 Absence with notification start of shift and within 2 hours of shift start
 Example shift start 0800 you call at 0800-0959 

 Absence associated with a communicated pattern (e.g. holiday, calendar, conjunctive) 

 Absence for five (5) or more consecutive days without Company approved 
 documentation 

 No Call / No Show – either no notification or more than two (2) hours after scheduled 
 shift start 

 No call / No show: 3 consecutive days, no contact 


DEFINITION OF LATE

Late: When an employee arrives to work no more than two (2) hours after the employee’s shift start time (includes scheduled shifts, overtime and shift swaps) or at a time authorized by management.

FLEX 

13 FLEXES PER QUARTER 15 OR 30 MINUTES  

  • Requests for Flex 15 must be submitted after the start of your shift but within the 15 minute flex period
  • Flex requests for Flex 30 must be submitted between 16 and 30 minutes after the start of your shift
  • Because it is important to keep meetings and training on schedule, a flex may not be used if there is any type of training or team meeting scheduled at the beginning of your shift

Procedure

The company will track chargeable attendance occurrences and their cumulative point total over the previous 12-month period of active service starting from the first day of absence associated with the most recent attendance occurrence to determine if a progressive review level is warranted. Once a level has been issued, attendance is reviewed during the effective period of review level, which is 12 months of active service starting on the date a level is issued to the employee.

Examples of ways in which employees will be assigned points for attendance absences and lates follow. These are only examples and the list is not intended to be all inclusive:

  • Calling in absent for a scheduled work day, including shift trades and overtime
  • Reporting late for duty, including shift trades and overtime
  • Leaving work before the end of shift
  • Missing work assignment as a result of not having all required items

Authorized Leaves are not counted as points and are not subject to progressive review levels when acceptable documentation is submitted to the company. Authorized leaves include: adoption, bereavement, family medical leave (FMLA), jury duty, maternity, medical (paid and / or unpaid for 14 or more calendar days from start of absence), military, occupational injury, paternity, personal, and union leave.

F. Progressive Review Levels

The chart below outlines the guidelines for levels based on points assigned. The guidelines are not intended to be all-inclusive and cannot identify all possible situations. Levels issued for an infraction may vary from the stated guideline based on individual circumstances and/or applicable laws.


                               Point Total                                                               Progressive Review Levels


 Less than 4 Points within 12-month period of Active Service (prior to and including 
 the 1st date of last occurrence) 

 4 Points within 12-month period of Active Service (prior to and including the 1st date 
 of last occurrence) 

 3 Points within the Level 1 Effective Period (12-month period of Active Service) 

 2 Points within the Level II Effective Period (12-month period of Active Service) 

 2 Points within the Level III Effective Period (12-month period of Active Service) 



Coaching


Level 1


Level 2

Level 3

Termination